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It’s important to understand we investigate what happened to compromise your account and if we find that your account has broken any rules, then we can’t help recover any lost items. If you're missing content after a hack, we may not always be able to help you recover your content.

Any invoice numbers from games you’ve bought from our store, or product codes for your games.

Xbox Live Gamertags or PlayStation™ Network Online IDs) connected to your EA Account. Make sure to have the following information handy when you reach out to us: If the steps in that article don’t work, reach out to us by clicking Contact Us at the top of any EA Help page. See what to do when you can’t log in to your EA Account. Learn more about phishing and how to avoid it.

We’ll never ask for your password, either. Remember to never give your Facebook, Google Play, or Game Center username or password to anyone. Your login credentials are not visible to anyone, including anyone here at EA. When you connect your mobile account with your Facebook, Google Play, or Game Center accounts, your login information (username and password) from those connected accounts never reaches our servers. TIP: We recommend having different passwords and security questions for each of your accounts.Ĭheck out our other steps to help resecure your mobile games. Reset your PlayStation™ Network Online ID, Xbox Live Gamertag, or Nintendo Account password. You’ll also want to secure your console accounts again. Make sure to resecure your EA Account by following the steps above. Most EA games you play on console require you to log in to your EA Account at least once. Do you play SW:TOR?Ĭontact SW:TOR support to help secure your account. Keep monitoring your account for suspicious activity and reach out to us if something doesn’t look right. Once you’ve successfully completed these steps, your account should be secure.

This will send you a code to confirm your identity when a new device tries to log in to your EA Account.

Turn on Login Verification as an extra security step.

Reset the password for the email address you use on your EA Account.

Choose a strong, unique password that uses a combination of letters, numbers, and special characters.

This deletes saved web info that can include old passwords.

If you think your account may have been hacked but you can still access it, try to secure your account with these steps. If you think your EA Account was hacked, these steps may help to secure it again.